These terms apply to all journeys booked with Alpha Cars 247. By making a booking, you agree to them. Specific details of your journey – including your fare, vehicle and any waiting or cancellation terms – are confirmed in your booking confirmation.
1. Bookings
- Bookings can be made through our website quote form, by telephone or by WhatsApp.
- Please book at least two hours before your required pickup time. Bookings with less notice are accepted subject to availability.
- A booking is confirmed only when you receive a confirmation from us.
- You are responsible for making sure that the details you give us – addresses, times, flight numbers, passenger numbers and luggage – are accurate.
2. Prices and payment
- Your fare is quoted before you travel and is based on the journey details you provide.
- A payment of 25% of the fare is required upfront to secure your booking. The remaining balance is payable to your driver.
- Changes to your journey – such as extra stops, a different destination, additional passengers or luggage – may change the fare. We will tell you before the change is made wherever possible.
- Parking and other charges incurred at your request may be added to your fare, as confirmed with your booking.
3. Changes and cancellations
- Please tell us about any changes or cancellations as early as possible.
- The cancellation terms that apply to your journey, including whether any part of your upfront payment is refundable, are set out in your booking confirmation.
- If we need to cancel your journey for reasons within our control, we will refund any payment you have made for it.
4. Airport pickups and waiting time
- For airport collections, we monitor your flight and base your pickup on its actual landing time. Please give us your correct flight number.
- Any free waiting time allowance and waiting charges are confirmed with your booking.
- If you cannot find your driver, please call us on 020 8150 6519 before making other arrangements.
5. Luggage and passengers
- The number of passengers must not exceed the seating capacity of the vehicle.
- Tell us about your luggage and any oversized items when booking. Our driver may refuse items that cannot be carried safely.
- Child seats are available on request and must be booked in advance. Children must travel in line with UK child seat laws.
- Passengers must wear seatbelts and behave respectfully towards the driver. Smoking, vaping and the consumption of illegal substances are not permitted in our vehicles.
- The cost of cleaning or repairing damage caused by passengers may be charged.
6. Delays and liability
We plan every journey with care, but we cannot be held responsible for delays caused by events outside our reasonable control, such as severe traffic, road closures, accidents or extreme weather. We recommend that you allow sufficient time for your journey, particularly when you have a flight or sailing to catch. Nothing in these terms limits our liability where it would be unlawful to do so.
7. Lost property
Please check that you have all your belongings before leaving the vehicle. If you leave something behind, contact us and we will do our best to help.
8. Complaints
If you are unhappy with any part of our service, please contact us at info@alphacars247.co.uk and we will respond as quickly as possible.
9. Governing law
These terms are governed by the laws of England and Wales.