This policy explains how Alpha Cars 247 ("we", "us") collects and uses personal information when you visit our website, request a quote, book a journey or contact us. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Contact details – your name, email address and phone number.
- Journey details – pickup and drop-off addresses, dates and times, flight or sailing numbers, passenger numbers, luggage and vehicle preferences.
- Special requirements – for example child seats or accessibility needs, which you choose to share with us.
- Payment information – processed by our payment provider; we do not store full card details on this website.
- Website usage – technical information such as your browser type and pages visited, where cookies or analytics are used.
How we use your information
- To provide quotes, manage bookings and carry out your journey.
- To monitor flights and adjust pickup times.
- To contact you about your booking, including confirmations and driver details.
- To respond to enquiries and provide customer support.
- To meet our legal, regulatory and accounting obligations.
- To improve our website and services.
Our legal basis
We process your information where it is necessary to perform a contract with you (your booking), to comply with legal obligations, for our legitimate interests in running and improving our business, or with your consent – for example, if you agree to receive marketing messages. You can withdraw consent at any time.
Sharing your information
We share information only where necessary: with the driver carrying out your journey, with service providers who help us operate (such as booking, payment, IT and communication providers), and with authorities where the law requires it. We do not sell your personal information.
How long we keep your information
We keep personal information only for as long as we need it for the purposes above, including to meet legal, accounting and licensing requirements.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information, and our website is served over a secure HTTPS connection.
Cookies
Our website may use essential cookies to function and, where enabled, analytics cookies to help us understand how it is used. You can control cookies through your browser settings.
Your rights
You have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to its processing, and to data portability. To exercise any of these rights, email info@alphacars247.co.uk.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
Alpha Cars 247
Email: info@alphacars247.co.uk
Telephone: 020 8150 6519