Terms & Conditions

ALPHA CARS 247 Terms & Conditions:

“ALPHA CARS 247 is one of the most reliable Minicab company in London ,Uk“

Definition ​

These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone, Chat, Online , and Email. The media by which you are able to make a Booking constitute an invitati on to treat and your Booking constitutes an offer to Contract for Services.

We reserve the right to amend these Terms & condition any time.

These Terms shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the Courts of England.  A person who is not a party to any Contract shall not have any rights under or in con nection with it.

BOOKING ​

  1. All phone bookings are taken with great care and detailed attention to ensure accu racy is maintained.
  2. We will send e-mail confirmations to all of our clients, provided they have includ ed a valid e-mail id with their booking. This will include phone, Call, Chat, online, email bookings.
  3. Some of the bookings via call may be recorded for training monitoring and verifica tion purposes.
  4. Any Changes to any Pre-booked journey can be made by 8 hours in advance by email o r call. Any change to live pre-booked journey less than 8 hours’ notice will be subje ct to availability and confirmation.
  5. We will not be held liable for any incorrect information provided by customers or client.
  6. We may, in our absolute discretion, decline to accept any Booking.

PRICE: ​

  1. We shall be entitled to vary the Price List from time to time.

  2. We shall change the quoted price if it’s quoted wrong by website or by our staff m ember with 4 hours prior notice to passengers.

VEHICLE TYPE: ​

  1. It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. Vehicle types can be found during bookings or you can find separate section at website .

PASSENGERS: ​

  1. Passengers are not permitted to smoke in any Passenger Vehicle (including using El ectronic cigarettes).

  2. Passengers shall not play any musical instrument or broadcast recorded music in an y Passenger Vehicle except with our written permission.
  3. Passengers shall not consume alcohol in any Vehicle and we and the Driver reserve the right to decline carriage to any Passenger or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
  4. The transportation of luggage in a Passenger Vehicle shall be permitted at our abs olute discretion. Passengers shall remain responsible at all times for their luggage or bicycle and shall load and unload their own luggage or bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage o r bicycle from the Vehicle, at our sole discretion.
  5. Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by swear traffic, adverse weather or a ny unforeseen circumstance.
  6. Its Passenger’s responsibility to book journey with extra 30 minutes lead time in order to make the flight on time and anticipate travelling time by taking 30 minutes extra into consideration from pickup time. 
  7. All Passengers are required to use seatbelts at all times.
  8. We will not allow unaccompanied Minors of less than 11 years of age to travel alon e in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guar dian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When m aking a Booking for any unaccompanied Minor the Customer must inform us that an unacc ompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
  9. We reserve the right to refuse to transport or cease to transport any Passenger wh o behaves in a disorderly, inappropriate (including excessive physical contact or dis play, threatening or abusive manner or who, in our absolute discretion), we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passenge rs and may require such a Passenger to alight from a Passenger Vehicle and the Custom er may be charged Cancellation Fee. We are committed to providing Services in accorda nce with the Equality Act 2010. We may assist any Passenger who is not capable of boa rding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Pa ssenger’s risk. 
  10. We may charge reasonable repair or cleaning charges plus £50 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passeng er vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
  11. The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
  12. Subject to the following provisions except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Cus tomer for loss or damage caused by the negligence of us or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:
  13. We shall use reasonable endeavors to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so do ing given by us or within a reasonable time.
  14. Provider shall use other sub-contracted licensed companies to provide service on time.
  15. We reserve the right to subcontract or delegate in any manner any or all of our o bligations under any Contract to any third party or agent 

LOST PROPERTY ​

  1. We shall not be responsible for any property left by Passengers in any Passenger V ehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or oth erwise dispose of such property as we, in its absolute discretion, see fit.

  2. Passenger is responsible to arrange pickup for his lost property, book a courier s ervice or book an alternative service such as private hire to drop the lost property at customer’s house. 

LIABILITIES ​

  1. In relation to the Services, our liability shall not exceed £100.

  2. The Company accepts no liability for severe traffic delays, road closures, or extreme and poor weather conditions.

  3. The Company accepts no liability for unconfirmed transfers that do not have a valid booking reference number.

  4. In the case of lost or damaged goods, missed flights, trains, cruises, or any other loss (including, where relevant, luggage of customers traveling in passenger vehicles), our liability shall not exceed £100 unless the Customer has notified us in advance that the goods have a value exceeding £100 and we have explicitly agreed in writing to be responsible for the repair or replacement of the goods up to a greater value. The Customer shall indemnify us against any Passenger claiming sums beyond such limits.

  5. The Customer agrees to indemnify and fully compensate us for any direct or indirect losses, claims, expenses, damages, or liabilities incurred by us as a result of the negligence, acts, omissions, or default under the Contract by the Customer, its employees, agents, subcontractors, or any Passengers.

  6. We shall not be liable to the Customer for any loss of anticipated savings, business revenue, loss of agreements, loss of opportunity, or loss of business or profits, whether categorized as direct or indirect, nor for any indirect, special, or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data, or any other similar loss whether or not arising in the normal course of business).

  7. We shall not be liable to the Customer or be deemed to be in breach of the Contract due to any delay in performing our obligations under the Contract.

  8. We shall not be liable to the Customer or be deemed in breach of the Contract for any failure to perform our obligations if such failure was due to circumstances or causes beyond our reasonable control.

  9. In relation to Network Bookings, to the extent permitted by law, we shall not be liable in any way for any claim regarding the provision of the fulfillment or for any act or omission by any Fulfillment Partner.

  10. Under no circumstances shall we have any liability for any claim that is not notified to us by the Customer in writing, with sufficient details to identify the nature and amount of the claim, within 72 hours of the occurrence giving rise to the claim.

  11. The Customer acknowledges that the limitations on our liability, as set out in this agreement, are fair and reasonable under the circumstances and have been considered and reflected in the pricing of our charges.

  12. The Provider cannot be held responsible for any liabilities, such as missing a flight due to subcontracted transfers.

  13. We do not accept responsibility for the loss of or damage to any luggage transported in a Passenger Vehicle. We accept no liability for any loss or damage caused to a bicycle under any circumstances. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may shift during the journey; therefore, the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

  14. Under no circumstances shall we have any liability for any claim that is not notified to us by the Customer in writing, with sufficient details to identify the nature and amount of the claim, within 72 hours of the occurrence giving rise to the claim.

NO SHOW

  1. No show is defined as follows: If passenger booked with Alpha Cars 247  a private hire car and failed to meet the driver on pick up time, this will include h ome, Hotel and other private address or any airport, cruise port, stations. This will include wrong date wrong time bookings.
  2. If a passenger books a pick up from an airport and fails to meet the driver
  3. In the arrival hall at designated “Meeting point” This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landin g time and if the passenger fails to meet Within this time limit or make contact to i nform their status at the airport Will be considered as a no show.
  4. All bookings prepaid by a credit or debit card will not be refunded in the Event o f a “No show”

REFUNDS ​

  1. Refunds will be issued on the Following Grounds.
  2. Booking prepaid with a credit card or debit card and cancellation notified 6 hours prior to the actual pick up time.
  3. If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation confirmation.

No Refund Case:

  1. No refunds will be issued cancellations notified less than 6 hours or if passenger books the PHV for a wrong date, wrong flight number and other misleading information or if the passenger leaves the pickup point without informing Provider for any reason whatsoever.
  2. Once passenger used the Service no refund will be consider in any case.

BOOKING CANCELLATIONS ​

  1. Booking can be cancelled in advance by giving 6 hours’ notice.
  2. Any booking made on the basis of paying cash to the driver secured with a credit c ard or debit card will be charged the full fare in the event of Cancellations notifie d less than 6 hours.
  3. All pre-paid booking cancellation notified less than 6 hours will not be refunded

ROUTE ​

  1. If any customer request to follow a route other than our chosen route, additional Charges may be applied by provider.
  2. Our system chooses a route with minimum mileage and time.
  3. The driver will take the route to a destination by considering the following Facts

: the traffic, time, road closures, and diversions according to live traffic

ADDITIONAL DROP OFFS AND PICK UPS ​

  1. Additional pickups will be charged £1.20 per Mile plus £5 per diversion for house or hotel pickup and for airport pickup there will be £5 extra will be added as parkin g charges for each terminal.
  2. Additional drop offs will be charged £1.20 per mile plus £5.00 per diversion;
  3. Booking made online with via address or with additional stop will be verified by o ur booking staff and price will be rectified if it’s not charged correctly by website.

WAITING TIME CHARGES ​

  1. All pickups from the airports and cruise ports are allowed 30 minutes free waiting time from the Pickup Time/docking time. Any further waiting time will be Charged at 3 5p per minute. Flight delays are exempt from these charges.
  2. Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 30p per minute (minimum £3) will be added to the fare quoted.

ADDITIONAL PASSENGERS AND LUGGAGE ​

  1.  Additional passengers and luggage may be added with the permission of ALPHA CARS 2 47 control to the car ordered and extra cost will be applied if vehicle upgrade

ANIMAL TRANSPORTATION ​

  1. Customers must inform us at the time of making a booking if the Customer or any Pa ssenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic a nimals must be carried in a suitable locked box or cage, if appropriate and/or be sui tably restrained. We reserve the right to cancel a Booking on arrival at the Collecti on Address if we have not been informed of the Customer’s requirement to carry an ani mal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fe e under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle 
  2. We allow guided dogs in our passenger vehicle if it’s been notified by passenger w hile making the booking.
  3. Please choose the pet friendly vehicle while making booking

PAYMENTS ​

Payment can be made by following methods:

  1. To the driver Cash/Credit/Debit card (Master/Visa). Payment to driver by card will be 10% additional surcharge. (There is no surcharge paying by cash to driver).
  2. Prepay in advance by Credit/Debit Card online by payment link. There is no surchar ge paying in advance by Credit/Debit Card.
  3. PayPal using online web or by link (The surcharge will be applied).
  4. We accept American Express Card only via PayPal

FRAUD PREVENTION ​

  1. To protect our drivers and passenger’s safety we have implemented random installat ion of security cameras in our cars.
  2. Any online credit/debit card bookings will be subject to verification and Passenge rs will be asked to provide ID with the credit/debit card.